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September 2015

Dear Readers,

A recent article in the New York Times about Amazon's work culture and legendary boss, Jeff Bezos, received plenty of buzz. According to the piece, the  company pushes white-collar workers ever-harder these days to achieve its business goals. This month Aubrey Daniels weighs in on the consequences of such a strategy.

Bezos sent a letter to employees, Daniels says, asking them to either tell HR or email him directly about managers who were behaving like the story related. Bezos suggested "zero tolerance" for any such lack of empathy.

As with most companies, Daniels says, problems at Amazon are found primarily in their HR systems and management behaviors. The allure of a culture driven by negative reinforcement is that it can in many cases produce results, and people do survive. But in the long run, as Maya Angelou said, I've learned that people will forget what you said, they  will forget what you did, but they will never forget how you made them feel.




     Dave Zielinski, Editor
     davez@workforcexpert.com

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